FAq
WHAT ARE THE PAYMENT OPTIONS?
We accept payments by credit card (Visa, Mastercard, American Express and Dinners Club) and Debit (Visa and Mastercard). The prices and orders are charged in US dollars.
Your experience on our website is of vital importance to us. Contact us today if you have any comments or questions.
ABOUT PRODUCTS:
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Material: It depends on the line, you can find more information in product description.
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How protective are your cases? Our cases feature the most important protective features, while providing minimal bulk. Each case has a 1 - 2 mm raised front lip for screen protection and fully covered bumpers with shock absorbing technology. Additionally, some of our full print cases include a velvet interior which prevents interior scratches. Please view the images on any product page to learn more.
My case's bumpers are dirty, how can I clean them? The rubber sides may become discolored when exposed to excessive dirt or dyes. We suggest removing your phone from the case and firmly scrubbing the bumpers with a warm, soapy cloth.
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My case's buttons are too tight, how do I fix it? When receiving a new case, buttons can be a bit stiff due to the reinforced bumper protection. Please stretch the bumpers where the buttons are and hold it for 15 seconds. Try this a few times and it will then work perfectly!
WHAT IS THE DELIVERY TIME?
DHL: It can take 2 to 10 business days. Currently times could be longer due to COVID-19. We offer you a tracking number to track your package on DHL website.
Postal shipments: May take between 10 to 20 business days. Times depend on your country's post office and updates due to COVID-19.
* It is important that you give us the complete information: Full name (include last name), shipping address and if you can include references They are useful for delivery people!
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TAXES & DUTIES
Customs authorities require that we state the value of your order directly on your package(s). All applicable customs, import duties, fees, taxes, and any other charges are the customer’s responsibility (even if you refuse any shipments upon delivery).
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About tracking number: You will received a tracking number as soon as your order is dispatched.
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PACKAGE SAFETY & LIABILITY
All shipped orders become the responsibility of DHL. In the rare event that a package is lost, please contact DHL or your local post office to resolve any problems you might encounter.